North Down and Ards Women’s Aid exists to provide advice, support and refuge to women and their children who have experienced or are still experiencing the effects of physical, emotional or sexual abuse.
We are recruiting an Administrative Support Worker and this post is subject to continued Supporting People funding.

Administrative Support Worker – 14 hours per week over 4 mornings – Mon to Thurs; 9.30am to 1pm

Salary: £5627.44 per annum (£7.73 per hour)

Location: Bangor

KEY RESPONSBILITIES – To provide an efficient and effective administrative support

  1. Respect confidentiality at all times and uphold the ethos and core values of North Down and Ards Women’s Aid.
  2. Provision of a professional meet and greet / reception service, including answering phone calls from women in distress and providing initial support for in-person callers to the Centre.
  3. Provision of regular support/covering staffing requirements in Refuge as required – there are occasions when this post holder will have to attend to the refuge to give administrative support.
  4. Ensuring up to date and accurate records are kept in accordance with data protection.


  1. At least 2 years’ recent experience of providing administrative support in an office environment and knowledge of office procedures.
  2. Experience of call handling, meeting and greeting.
  3. Strong and comprehensive skills in Microsoft Office
  4. Ability to work independently and use own initiative, employing organisational and problem solving skills.
  5. Proven communications skills.
  6. Strong interpersonal and team working skills with a flexible and adaptable ‘can do’ attitude to work.
  7. A knowledge of the work of Women’s Aid and an understanding of/empathy with women and children who have experience domestic and sexual abuse
  8. GCSE Mathematics grade A –C (or equivalent).
  9. GCSE English grade A – C (or equivalent).
  10. GCSE English grade A – IT qualification ie ECDL, Microsoft Office Diploma, GCSE or equivalent.C (or equivalent).
  11. Be able and willing to work flexibly on occasions and to attend Monday afternoon team meetings once a month.
  12. Legally entitled to work in the UK.
  13. Able to meet Enhanced Access NI requirements.

The closing date for applications to this role is no later than 12pm noon on Wednesday 23 August 2017. Please complete an application form (attached) and return it by email to or by post to: Private & Confidential, HR – Applications, North Down & Ards Women’s Aid, 18 Bingham Street, Bangor, BT20 5DW.


Due to the level of contact with vulnerable women and children, the lawful recruitment of females for this post falls within the exemption stated in Article 10 (e) of the Sex Discrimination (N.I.) Order 1976.

In order to comply with the Safeguarding Vulnerable Groups (Northern Ireland) Order 2007, North Down & Ards Women’s Aid are required to explore the successful candidate’s suitability to work with vulnerable adults and children through ACCESS NI pre-employment screening. 

North Down & Ards Women’s Aid is an Equal Opportunities Employer